ct99 price Privacy Policy
This document explains in detail how information you share with us when using ct99 price is collected, stored, processed, and protected. Please read it carefully.
Introduction and Scope
This privacy policy applies to all services of the ct99 price platform — including the website, mobile application, and related digital services. By accessing the ct99 price website, creating an account, or using any of our services, you are considered to have agreed to the terms of this policy.
Our services are for users aged 21 (twenty-one) or older only. We do not knowingly collect information from minors. If we become aware that a minor's information has been received, it will be deleted immediately.
This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete picture of your relationship with ct99 price.
What Information We Collect
ct99 price collects information from users at various stages. This information is presented below by category:
2.1 Registration and Identity Information
- Full name, date of birth, and national ID or passport details
- Email address and mobile number
- Residential address
- Username and password chosen by the user (password is stored in encrypted form)
2.2 Financial Information
- Records of deposit and withdrawal transactions — including those completed via bKash, Nagad, Rocket, Upay, or bank transfer
- Partial wallet account number or bank account details (for verification purposes)
- Amount, date, and method of each transaction
2.3 Usage Information
- Login time, duration, and frequency on the website or app
- Game history, bet amounts, and win/loss records
- Browser and device type, operating system
- IP address and general information about connection location
2.4 Cookie and Tracking Information
ct99 price uses cookies on its website. Cookies are small text files stored in your browser. They help remember your preferences, manage sessions, and improve site functionality. You can disable cookies from your browser settings, though some services may become limited as a result.
Purpose of Information Use
ct99 price uses your information for specific and legitimate purposes only. Information is never used for unreasonable or unauthorised purposes. The main purposes are:
- Account management: Completing the registration process, verifying identity, and keeping your account active.
- Transaction processing: Correctly processing deposit and withdrawal requests. Verifying transactions in line with the minimum deposit of ৳500 and minimum withdrawal of ৳1,000.
- Customer support: Resolving issues via live chat or email.
- Security and fraud prevention: Detecting suspicious activity and suspending accounts when necessary.
- Legal compliance: Maintaining required records in accordance with applicable laws.
- Service improvement: Analysing usage patterns to make the site experience simpler and more user-friendly.
- Communication: Sending necessary service-related notifications. You can opt out of promotional messages at any time.
Information Sharing and Third Parties
ct99 price does not sell, rent, or commercially share your personal information with any third party. However, in certain specific situations, sharing limited information may be necessary:
4.1 Service Provider Partners
We work with certain trusted organisations for payment processing, identity verification, and technical services. These organisations receive only the information needed for their designated tasks and are required to comply with ct99 price's privacy standards.
4.2 Disclosure for Legal Requirements
We may be legally required to disclose information under applicable laws in Bangladesh or by order of a competent court. In such situations, only the necessary information will be disclosed.
4.3 Game Software Providers
Game providers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe process limited session data to maintain game fairness and technical functionality. This is governed by their own privacy policies.
Data Retention and Security
5.1 Retention Period
All information is retained while the account remains active. Even after an account is closed, certain information may be kept for a period due to legal obligations or dispute resolution needs. Financial transaction records are retained in accordance with applicable regulations.
5.2 Security Measures
ct99 price uses industry-standard technical measures to keep your information secure:
- SSL (Secure Sockets Layer) encryption is used for all data transmission
- Passwords are stored using a one-way hashing algorithm — no staff member can view passwords directly
- Firewalls and regular security audits are in place to prevent unauthorised access to servers and databases
- OTP-based Two-Factor Authentication is available for use
- Suspicious logins or transactions are monitored automatically
However, transmitting information over the internet is not entirely risk-free. We make every effort to ensure maximum protection, but no method can be claimed to be 100% secure.
User Rights
As an account holder at ct99 price, you have certain rights regarding your information:
6.1 Right to Know
You may request at any time to know what information ct99 price holds about you. Contact customer support and, after verifying your identity, we will provide details of the stored information.
6.2 Right to Correction
If there is any error in your name, address, or contact details, you can request a correction through account settings or by contacting customer support.
6.3 Right to Request Deletion
After closing your account, you may request deletion of specific information. However, complete immediate deletion may not always be possible for records subject to legal obligations or ongoing transactions.
6.4 Right to Opt Out of Promotional Communications
If you do not wish to receive offers and promotional messages, you can cancel your subscription from account settings or notify customer support. Essential service-related notifications cannot be turned off.
For more details on managing your account, including responsible gambling limits and self-exclusion, visit the Responsible Gaming page.
Your Responsibility for Account Security
While ct99 price provides technical protection for your account, some responsibility for keeping your information secure also rests with you:
- Use a strong password — combining uppercase and lowercase letters, numbers, and special characters.
- Never share your login details with anyone.
- Always log out after using a public or shared device.
- If you notice any suspicious activity on your account, notify our customer support immediately.
- Keep your registered email and mobile number active and up to date.
Protection of Minors
ct99 price is strictly for users aged 21 or older. We do not knowingly collect information from anyone under 21, and we do not permit them to create accounts.
Age verification is mandatory at registration. If a user registers with a false age and this is later proven, the account will be closed and the relevant information deleted.
If a parent or guardian believes their minor child has registered on ct99 price in any way, please contact our customer support immediately — via 24/7 live chat or email.
Policy Changes and Notification
ct99 price may update this privacy policy when necessary. Any changes will be published on this page with a new date. For significant changes, a notification will be sent to the registered email or mobile number.
Continuing to use the site after any changes means you are considered to have agreed to the updated policy. We therefore recommend checking this page regularly.
To learn more about ct99 price, read the About Us page.
Contact and Complaints
If you have any questions about this privacy policy, a request to correct information, or a complaint, please contact us through any of the following channels:
- Live Chat: 24/7 instant support is available via the chat button at the bottom right of the site, in Bengali and English.
- Email: [email protected]
We aim to process any privacy-related request as quickly as possible. General queries are typically answered within 24 hours. Complex requests may take a little longer.
Answers to general service questions can be found in the FAQ section — where detailed answers on deposits, withdrawals, bonuses, and VIP are provided.